Frequently Asked Questions
Everything you need to know about your next jewelry creation
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
Are your beads and findings lead and nickel free?
We prioritize safety and quality. The majority of our products are lead and nickel free to meet fashion industry standards. Specific material details can be found on each individual product page.
Do you offer wholesale discounts for bulk jewelry makers?
Yes, we offer tiered volume discounts for designers and small businesses. If you are purchasing in large quantities, please check our 'Wholesale' section for specific pricing brackets.
What is your return policy for beads and supplies?
We accept returns on unopened and unused items within 30 days of purchase. Please note that cut-to-order chains and clearance items are final sale and cannot be returned.
Can I track my package once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.